{"id":1271,"date":"2026-08-16T04:42:44","date_gmt":"2026-08-16T04:42:44","guid":{"rendered":"https:\/\/smartlife-vn.com\/refund_returns\/"},"modified":"2026-09-07T12:02:40","modified_gmt":"2026-09-07T12:02:40","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/smartlife-vn.com\/vi\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\"><strong>\ud83d\udce6 REFUND &amp; RETURN POLICY<\/strong> \/ <strong>CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 &amp; HO\u00c0N TI\u1ec0N<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Effective Date \/ Ng\u00e0y hi\u1ec7u l\u1ef1c:<\/strong> 16 August 2026 <br><strong>Company Name \/ T\u00ean doanh nghi\u1ec7p:<\/strong> H\u1ed8 KINH DOANH TI\u1ec6N \u00cdCH GIA \u0110\u00ccNH <br><strong>Registered Address \/ \u0110\u1ecba ch\u1ec9 \u0111\u0103ng k\u00fd:<\/strong> 1D TMT17 KP3, Ph\u01b0\u1eddng Trung M\u1ef9 T\u00e2y, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, Vi\u1ec7t Nam <br><strong>Operation &amp; Communication Office \/ V\u0103n ph\u00f2ng ho\u1ea1t \u0111\u1ed9ng &amp; li\u00ean h\u1ec7:<\/strong> Chung c\u01b0 Ph\u01b0\u01a1ng Vi\u1ec7t, 1002 T\u1ea1 Quang B\u1eedu, KP20, Ph\u01b0\u1eddng B\u00ecnh \u0110\u00f4ng, TP.HCM<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>\ud83d\udd04 1. Eligibility for Returns<\/strong> \/ <strong>\u0110i\u1ec1u Ki\u1ec7n \u0110\u1ed5i Tr\u1ea3<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>English:<\/strong> We accept returns for products that are defective, damaged during delivery, or not as described. Items must be returned in their original condition, including packaging and accessories.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ti\u1ebfng Vi\u1ec7t:<\/strong> Ch\u00fang t\u00f4i ch\u1ea5p nh\u1eadn \u0111\u1ed5i tr\u1ea3 \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i, h\u01b0 h\u1ecfng trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n ho\u1eb7c kh\u00f4ng \u0111\u00fang m\u00f4 t\u1ea3. S\u1ea3n ph\u1ea9m ph\u1ea3i \u0111\u01b0\u1ee3c tr\u1ea3 l\u1ea1i trong t\u00ecnh tr\u1ea1ng ban \u0111\u1ea7u, bao g\u1ed3m bao b\u00ec v\u00e0 ph\u1ee5 ki\u1ec7n.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>\u23f1\ufe0f 2. Return Period<\/strong> \/ <strong>Th\u1eddi H\u1ea1n \u0110\u1ed5i Tr\u1ea3<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>English:<\/strong> Customers may request a return within <strong>7 days<\/strong> from the date of receiving the product. Requests made after this period may not be eligible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ti\u1ebfng Vi\u1ec7t:<\/strong> Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 trong v\u00f2ng <strong>7 ng\u00e0y<\/strong> k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn s\u1ea3n ph\u1ea9m. C\u00e1c y\u00eau c\u1ea7u sau th\u1eddi h\u1ea1n n\u00e0y c\u00f3 th\u1ec3 kh\u00f4ng \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>\ud83d\udeab 3. Non\u2011Returnable Items<\/strong> \/ <strong>S\u1ea3n Ph\u1ea9m Kh\u00f4ng \u0110\u01b0\u1ee3c \u0110\u1ed5i Tr\u1ea3<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>English:<\/strong> Certain items cannot be returned, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products damaged due to customer misuse<\/li>\n\n\n\n<li>Items without original packaging<\/li>\n\n\n\n<li>Consumable goods (if opened)<\/li>\n\n\n\n<li>Clearance or promotional items<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ti\u1ebfng Vi\u1ec7t:<\/strong> M\u1ed9t s\u1ed1 s\u1ea3n ph\u1ea9m kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ed5i tr\u1ea3, bao g\u1ed3m:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u1ea3n ph\u1ea9m h\u01b0 h\u1ecfng do kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng sai c\u00e1ch<\/li>\n\n\n\n<li>S\u1ea3n ph\u1ea9m kh\u00f4ng c\u00f2n bao b\u00ec nguy\u00ean g\u1ed1c<\/li>\n\n\n\n<li>H\u00e0ng ti\u00eau d\u00f9ng (n\u1ebfu \u0111\u00e3 m\u1edf)<\/li>\n\n\n\n<li>S\u1ea3n ph\u1ea9m gi\u1ea3m gi\u00e1 ho\u1eb7c khuy\u1ebfn m\u00e3i<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>\ud83d\udcde 4. Return Process<\/strong> \/ <strong>Quy Tr\u00ecnh \u0110\u1ed5i Tr\u1ea3<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>English:<\/strong> To initiate a return, customers must contact us via email or phone with their order number and a description of the issue. Our team will guide you through the return procedure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ti\u1ebfng Vi\u1ec7t:<\/strong> \u0110\u1ec3 y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3, kh\u00e1ch h\u00e0ng c\u1ea7n li\u00ean h\u1ec7 qua email ho\u1eb7c \u0111i\u1ec7n tho\u1ea1i, cung c\u1ea5p m\u00e3 \u0111\u01a1n h\u00e0ng v\u00e0 m\u00f4 t\u1ea3 v\u1ea5n \u0111\u1ec1. \u0110\u1ed9i ng\u0169 c\u1ee7a ch\u00fang t\u00f4i s\u1ebd h\u01b0\u1edbng d\u1eabn quy tr\u00ecnh \u0111\u1ed5i tr\u1ea3.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>\ud83d\udd0d 5. Inspection &amp; Approval<\/strong> \/ <strong>Ki\u1ec3m Tra &amp; Ph\u00ea Duy\u1ec7t<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>English:<\/strong> Once the returned item is received, we will inspect it and notify you of the approval or rejection of your return request.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ti\u1ebfng Vi\u1ec7t:<\/strong> Sau khi nh\u1eadn s\u1ea3n ph\u1ea9m \u0111\u1ed5i tr\u1ea3, ch\u00fang t\u00f4i s\u1ebd ki\u1ec3m tra v\u00e0 th\u00f4ng b\u00e1o cho b\u1ea1n v\u1ec1 vi\u1ec7c ch\u1ea5p nh\u1eadn ho\u1eb7c t\u1eeb ch\u1ed1i y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>\ud83d\udcb3 6. Refund Method<\/strong> \/ <strong>Ph\u01b0\u01a1ng Th\u1ee9c Ho\u00e0n Ti\u1ec1n<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>English:<\/strong> Approved refunds will be issued using the original payment method or as store credit, depending on customer preference. Refund processing may take <strong>3\u20137 business days<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ti\u1ebfng Vi\u1ec7t:<\/strong> Ho\u00e0n ti\u1ec1n \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n qua ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n ban \u0111\u1ea7u ho\u1eb7c d\u01b0\u1edbi d\u1ea1ng \u0111i\u1ec3m mua h\u00e0ng, t\u00f9y theo l\u1ef1a ch\u1ecdn c\u1ee7a kh\u00e1ch h\u00e0ng. Th\u1eddi gian x\u1eed l\u00fd ho\u00e0n ti\u1ec1n t\u1eeb <strong>3\u20137 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>\ud83d\udd01 7. Exchange Option<\/strong> \/ <strong>T\u00f9y Ch\u1ecdn \u0110\u1ed5i S\u1ea3n Ph\u1ea9m<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>English:<\/strong> Customers may choose to exchange the product for another item of equal value. If the replacement item has a higher price, the customer must pay the difference.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ti\u1ebfng Vi\u1ec7t:<\/strong> Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ch\u1ecdn \u0111\u1ed5i sang s\u1ea3n ph\u1ea9m kh\u00e1c c\u00f3 gi\u00e1 tr\u1ecb t\u01b0\u01a1ng \u0111\u01b0\u01a1ng. N\u1ebfu s\u1ea3n ph\u1ea9m thay th\u1ebf c\u00f3 gi\u00e1 cao h\u01a1n, kh\u00e1ch h\u00e0ng c\u1ea7n thanh to\u00e1n ph\u1ea7n ch\u00eanh l\u1ec7ch.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>\ud83d\ude9a 8. Shipping Costs<\/strong> \/ <strong>Chi Ph\u00ed V\u1eadn Chuy\u1ec3n \u0110\u1ed5i Tr\u1ea3<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>English:<\/strong> Return shipping costs may be covered by us if the product is defective or incorrectly delivered. For other cases, customers may be responsible for return shipping fees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ti\u1ebfng Vi\u1ec7t:<\/strong> Chi ph\u00ed v\u1eadn chuy\u1ec3n \u0111\u1ed5i tr\u1ea3 c\u00f3 th\u1ec3 do ch\u00fang t\u00f4i chi tr\u1ea3 n\u1ebfu s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i ho\u1eb7c giao sai. Trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1c, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ph\u1ea3i ch\u1ecbu ph\u00ed v\u1eadn chuy\u1ec3n \u0111\u1ed5i tr\u1ea3.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>\ud83d\udcec 9. Contact Information<\/strong> \/ <strong>Th\u00f4ng Tin Li\u00ean H\u1ec7<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <strong>Email:<\/strong> contact@smartlife-vn.com <br>\ud83d\udcde <strong>Phone:<\/strong> 090 850 3900(Vietnamese) &amp; 098 182 2054(English)<br>\ud83c\udfe2 <strong>Address:<\/strong> Chung c\u01b0 Ph\u01b0\u01a1ng Vi\u1ec7t, 1002 T\u1ea1 Quang B\u1eedu, KP20, Ph\u01b0\u1eddng B\u00ecnh \u0110\u00f4ng, TP.HCM<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udce6 REFUND &amp; RETURN POLICY \/ CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 &amp; HO\u00c0N TI\u1ec0N Effective Date \/ Ng\u00e0y hi\u1ec7u l\u1ef1c: 16 August 2026 Company Name \/ T\u00ean doanh nghi\u1ec7p: H\u1ed8 KINH [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1271","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\ud83d\udce6 REFUND &amp; RETURN POLICY \/ CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 &amp; HO\u00c0N TI\u1ec0N Effective Date \/ Ng\u00e0y hi\u1ec7u l\u1ef1c: 16 August 2026 Company Name \/ T\u00ean doanh nghi\u1ec7p: H\u1ed8 KINH DOANH TI\u1ec6N \u00cdCH GIA \u0110\u00ccNH Registered Address \/ \u0110\u1ecba ch\u1ec9 \u0111\u0103ng k\u00fd: 1D TMT17 KP3, Ph\u01b0\u1eddng Trung M\u1ef9 T\u00e2y, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, Vi\u1ec7t\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/smartlife-vn.com\/vi\/refund_returns\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.1.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"vi_VN\" \/>\n\t\t<meta property=\"og:site_name\" content=\"SmartLife VN - Smart Products.  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